Privacy Policy

Effective Date: October 22, 2025
Last Updated: October 22, 2025

This Privacy Policy (“Policy”) describes how Quest Experience LLC (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you access or use PodSwitcher™ and its related websites, applications, and services (collectively, the “Service”).

By using the Service, you agree to this Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect the following categories of information to provide and improve our Service:

1.1. Information You Provide

Account Information: When you register or subscribe, we collect your name, email address, payment details, and login credentials.
Payment Data: Collected and processed securely by our payment processor (e.g., Stripe or PayPal). We do not store full payment card details.
Support Requests: When you contact us via email or through the app, we collect the content of your message and related metadata.
Communications: We may store communications related to account management, billing, and feature updates.

1.2. Information Collected Automatically

When you use PodSwitcher™, we may automatically collect:

Usage Data: Log files, device identifiers, browser type, pages viewed, and time spent on the app.
Technical Information: IP address, operating system, and application performance metrics.
Crash Reports & Diagnostics: To improve stability and functionality.

1.3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions and preferences.
Analyze traffic and usage patterns.
Improve product experience.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features.

2. How We Use Your Information

We use personal information for the following purposes:

To operate, maintain, and improve the Service.
To process payments and manage subscriptions.
To respond to inquiries and provide support.
To send service updates, feature announcements, and security alerts.
To enforce our Terms and Conditions and prevent fraud or misuse.
To comply with legal obligations or respond to lawful requests.

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

Contractual necessity (to provide the Service).
Legitimate interests (to improve and secure the Service).
Legal obligation (to comply with applicable laws).
Consent (for communications and optional features).

4. How We Share Information

We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors (e.g., payment processors, analytics providers, email services) who process data on our behalf under strict confidentiality agreements.
Legal Compliance: When required to comply with a subpoena, court order, or legal process.
Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.
Protection of Rights: To enforce our Terms, protect our property, or prevent fraud or security threats.

We never sell your data to marketers or data brokers.

5. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purposes described in this Policy.
Comply with legal and accounting obligations.
Resolve disputes and enforce agreements.

When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

These include:

Encryption of sensitive data.
Secure transmission (HTTPS).
Access controls and authentication protocols.

However, no method of transmission or storage is 100% secure. You use the Service at your own risk.

7. International Data Transfers

Your information may be transferred and processed in countries outside your own, including the United States, where data protection laws may differ.
We ensure such transfers comply with applicable laws and include appropriate safeguards (e.g., Standard Contractual Clauses for EEA users).

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access – Request a copy of your personal data.
Correction – Request correction of inaccurate or incomplete data.
Deletion – Request deletion of your data (“Right to be forgotten”).
Portability – Receive your data in a machine-readable format.
Objection or Restriction – Object to processing or request limitations.

To exercise these rights, contact us at [email protected].
We may require verification of your identity before fulfilling requests.

9. California Consumer Rights (CCPA)

If you are a California resident, you have the right to:

Request disclosure of categories of personal information collected, used, or shared.
Request deletion of your personal data.
Opt out of the sale of personal information (we do not sell data).
To exercise these rights, contact us at [email protected].

We will not discriminate against users for exercising their privacy rights.

10. Children’s Privacy

PodSwitcher™ is not directed to individuals under the age of 16.
We do not knowingly collect personal data from children.
If you believe a minor has provided personal data to us, please contact [email protected], and we will promptly delete it.

11. Third-Party Links and Integrations

The Service may contain links or integrations with third-party services such as ATEM and Bitfocus Companion.
We are not responsible for the privacy practices or content of those third parties.
We encourage you to review their privacy policies before use.

12. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
The updated Policy will be posted on our website with the “Last Updated” date revised accordingly.

Your continued use of PodSwitcher™ constitutes acceptance of the updated Policy.

13. Contact Information

For any questions, concerns, or data-related requests, please contact us:

📧 [email protected]
🏢 Quest Experience LLC
🌐 www.podswitcher.com